Professional Services

Professional bodies/learned societies

Memberships

  • Australian Computer Society (Member since 2002, Fellow since 2006)
  • Association of Information Systems (since 2000)
  • German Society of Computer Science (since 1993)
  • IFIP Working Group 8.1 (since 2007)


Continuing education programs and education in the wider community

Presentations at commercial conferences, seminars, selected in-house presentations

  • Workshop on Process Improvement at the 5th Business Process Innovation Conference, Brussels, Belgium, 14 October 2009.
  • Keynote presentation at the 5th Business Process Innovation Conference, Brussels, Belgium, 13 October 2009.
  • Keynote at the 3rd Workshop on Business Process Management. Fortaleza, Brazil, 5 October 2009.         
  • One day BPM seminars in Brasilia, Rio de Janeiro and Sao Paulo, 1, 6 and 7 October 2009.
  • Invited presentation at the Pacific-Asia Workshop on E-Business. Taipei, Taiwan, 24/25 September 2009.
  • Co-Chair of the Australian CIO Summit, Gold Coast, 27-29 July 2009.
  • Co-Chair of the 7th Australasian Process Days Conference, Sydney, 3-5 August 2009.
  • Keynote at the United International Systems Conference, UNISCON 2009, Sydney, 21-24 April 2009.
  • Chair of the Qld Government Business Process Management Forum, Brisbane, 30 April 2009.
  • Service-enabled Process Management. Oracle Thought Leadership Evening. Canberra, 24 February 2009.
  • Green Business Process Management. Invited presentation at the Carbon-Centric Computing Initiative. University of Wollongong, 24 November 2008.
  • Invited keynote presentation at the 6th International Conference on Business Process Management (BPM 2008). Milan, Italy, 3 September 2008.
  • Co-Chair of the 4th Business Process Design Workshop (BPD 2008), Milan, Italy, 1 September 2008.
  • Co-Chair of the 6th Australian Process Days Conference, Sydney, 13-14 August 2008.
  • Success Factors of Business Process Management. IDS Process Day. Melbourne, 7 August 2008.
  • The CIO View on Business Process Management. CIO Summit, Gold Coast, 28 July 2008.
  • The BPM Maturity Model. Logica BPM Forum. Hamburg, Germany, 26 June 2008.
  • ARIS in the Film Industry. Presentation at the IDS ProcessWorld, Berlin, Germany, 17 June 2008.
  • Web-based Service Industry (Moderator and Panelist). 3rd International SAP Research Forum, Potsdam, Germany, 28 May 2008.
  • Business Process Management Excellence. Oracle Executive Breakfast, Canberra, 6 May 2008.
  • Business Process Management Excellence. Oracle Executive Breakfast, Brisbane, 2 May 2008.
  • Business Process Management Excellence. Oracle Executive Breakfast, Melbourne, 1 May 2008.
  • Business Process Management Excellence. Oracle Executive Breakfast, Sydney, 30 April 2008.
  • Business Process Management Excellence. Oracle Executive Breakfast, Perth, 29 April 2008.
  • A Process-based Approach towards SOA. Oracle APAC SOA Leaders Summit. Macau, 11 April 2008.
  • Process Modelling 101. Presentation at the SAP User Group Conference. Brisbane, 19 March 2008.
  • Business Process Management, Queensland Investment Corporation, Brisbane, 18 March 2008.
  • A Process-View on IT Value Management. Executive Forum, Brisbane City Council, Brisbane, 13 March 2008.
  • SAP Talent Education and Recruitment. Participation at a Panel Discussion at the 5th SAP Influencer Summit. Boston, MA, USA, 4-5 December 2007.
  • Service Delivery Chains – Establishing Efficient Processes for Shared Services. Shared Service Connections Conference, Brisbane, 7 November 2007.
  • Chair of the 5th Australian Process Days conference, Sydney, 29-30 August 2007.
  • Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Melbourne, 17 August 2007.
  • Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Sydney, 15 August 2007.
  • Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Auckland, New Zealand, 10 August 2007.
  • Business Process Management. Rio Tinto, Brisbane, 9 August 2007.
  • Process Modelling 101. Presentation at the SAP User Group Conference. Sydney, 8 August 2007.
  • BPM: Getting ready for ESOA. Presentation at the SAP User Group Conference. Sydney, 7 August 2007.
  • A Process-based View on the Value of SOA. Oracle seminar. Melbourne, 3 July 2007.
  • Participation in the PICTURE panel discussion as part of the European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 8 June 2007.
  • Invited participation in the SAP International Research Forum meeting incl. a brief presentation on Enterprise 2.0. Walldorf, Germany, 22 May 2007.
  • A Process-based View on the Value of SOA. Oracle seminar. Sydney, 15 May 2007.
  • Critical Success Factors of Business Process Management. BPMG Chapter meeting, Canberra, 9 May 2007.
  • How to write a successful ARC proposal? Seminar at Curtin University, Perth, 27 April 2007.
  • The Art and Science of Process Improvement. BPMG Chapter meeting. Perth, 26 April 2007.
  • Business Process Management – Hype and Reality. Keynote presentation at Software Education Conferences in Wellington (26 March 2007), Auckland (27 March 2007) and Sydney (30 March 2007). 
  • How to Ensure that BPM is used as a Basis for Decision Making. Presentation at BTELL’s Business Process Management Conference, Sydney, 15 March 2007.
  • Participant in a Panel Discussion on BPM Skills (moderated by Roger Burlton). BTELL’s Business Process Management Conference, Sydney, 
    14 March 2007.
  • Risk and Compliance Management in Business Processes. Presentation at BTELL’s Business Process Management Conference, Sydney, 14 March 2007 (with Michael zur Muehlen).
  • The A-Z of Business Process Management. Workshop at IQPC’s Operational Excellence in Government Conference, Canberra, 5 March 2007.
  • Business Process Management – Hype and Reality. IEEE Seminar, Bangalore, India, 24 November 2006.
  • Context-aware Business Process Management. SAP Labs, Bangalore, 20 November 2006. 
  • 5 Years of SAP-QUT Relationship. SAP Research 5th Anniversary. Brisbane, 17 November 2006.
  • Leveraging Process Mapping for Improved Efficiencies and Control. CPA Congress (Qld), Brisbane, 27 October 2006. 
  • Business Process Management in the Creative Industries. Presentation at the CCi Symposium "Business Sustainability for the Screen Businesses" (with D. Elzinga). Melbourne, 11 October 2006.
  • Introduction to Business Process Management, Suncorp Knowledge Cafe, Brisbane, 10 October 2006.
  • ARC and RQF – Presentation at the annual ACPHIS workshop, Canberra, 25 September 2006.
  • Business Process Management – Presentation at QUT’s Faculty of IT Dean’s Breakfast, sponsored by Infosys Australia, Brisbane, 21 September 2006.
  • Chair of the 4th Australasian Process Days Conference, Sydney, 22-24 August 2006.
  • Chair at IQPC’s Business Process Management Conference, Sydney, 30 May 2006.
  • Process Analysis and Modelling. BTELL Business Process Management Conference. Sydney, 14-16 March 2006.
  • How advanced is my BPM Initiative? IDS ProcessWorld Americas 2006. Miami, Fl., USA, 14 February 2006.
  • Introduction to Process Modelling. Boral, Brisbane, 4 January 2006.
  • Business Process Management in Film and Television Value Chains. Australian Film, Television and Radio School. Sydney, 6 December 2005.
  • The Pitfalls of Business Process Modelling. Webinar for the Australian SAP User Group. 23 November 2005.
  • Business Process Modelling for Supply Chain Management. SAP Special User Interest Group on Supply Chain Management. Melbourne, 26 October 2005.
  • Evaluating and Improving Business Process Management Capabilities. 3rd Australian Process Days Conference. Sydney, 13 September 2005.
  • Process Modelling Standards and Notations. BTELL Enterprise Architecture Conference. Sydney, 8 August 2005.
  • Business Process Management: International Experiences and the Next Challenges. SAP User Group Meeting, Sydney, 3 August 2005.
  • Interoperability based on Enterprise Services and the SAP Business Process Platform. Panel Discussant at SAPPHIRE 2005 (with Peter Zencke, Lutz Heuser, Pat Snack), 18 May 2005, Boston.
  • Business Process Management. The Integration of SAP NetWeaver and ARIS. Webinar for SAP Asia/Pacific. 15 February 2005.
  • Business Process Management. Two day seminar for IIR. Sydney, 16-17 November 2004.
  • Understanding Business Process Management Maturity. Invited presentation at the BPM Masters Series. Canberra, 13 September 2004.
  • Trends in Business Process Management. Invited presentation at Ergon Energy’s second Process Forum, Brisbane, 19 May 2004.
  • Presentation on ‘Business Process Maturity Management’. Invited presentation at the Inaugural Australasian Process Days 2003. Sydney, 19 November 2003.
  • Presentation on ‘Business Process Management Challenges – Today and Tomorrow’. Invited keynote presentation at the Ultimus Asia Pacific Conference. Gold Coast, 4 August 2003.
  • Presentation on ‘Aligning your Business Process Modelling Framework to the Organisational Culture’. IQPC Conference on ‘Business Process Management’. Melbourne, 30 July 2003.
  • Seminar on ‘Business Process Management’ for the Qld Branch of the Australian Computer Society (ACS). Brisbane, 30 April 2003.
  • Public Business Process Modelling Seminar. University of Auckland. Auckland, 20 February 2003.
  • Presentation on ‘Critical Success Factors of ERP Systems’. One-day seminar on ‘Gestion de los Sistemas de Informacion en la Empresa’. University Rey Juan Carlos, Madrid, 13 December 2002.
  • Presentation on ‘Business Process Lifecycle Management’. IQPC conference on ‘Business Process Management’. Sydney, 11 December 2002.
  • Public Business Process Modelling Seminar. University of Technology Sydney. Sydney, 10 December 2002.
  • Public Business Process Modelling Seminar. Queensland University of Technology. Brisbane, 11 November 2002.
  • Presentation on ‘Business Process Management’. QUT Faculty of Information Technology Industry Day. Brisbane, 6 November 2002.
  • Public Business Process Modelling Seminar. Australian National University. Canberra, 1 November 2002.
  • Presentation on ‘Enterprise Systems Benefits Realisation’. Institute for Information Management Conference – IIM 2002. Melbourne, 31 October 2002.
  • Business Process Management. Institute for Information Management Keynote at the Conference – IIM 2002. Melbourne, 30 October 2002.
  • Public Business Process Modelling Seminar. Monash University. Melbourne, 30 October 2002.
  • Two day seminar on Operations Management, E-Procurement and Supply Chain Management. Northern Institute of Technology. Schwerin, Germany, 11-12 September 2002.
  • Customer Relationship Management – Standardisation and Individualisation. Invited keynote presentation at the launch of ACS Virtual. Brisbane, 29 August 2002.
  • One Day Workshop on ‘Business Process Mapping in the 21st Century’. Institute for Information Management Conference – IIM 2002. Brisbane, 31 July 2002.
  • Participation in panel discussion on ‘Document Management – State-of-the-Art’. Institute for Information Management Conference – IIM 2002. Brisbane, 30 July 2002.
  • Presentation on ‘Enterprise Systems Implementation – Benefits and Risks’. Institute for Information Management Conference – IIM 2002. Brisbane, 29 July 2002.
  • Two day seminar on mySAP Supply Chain Management. IIR Gulf Training. Dubai, 1-2 June 2002.
  • Four-day seminar on Operations Management, E-Procurement and Supply Chain Management. Northern Institute of Technology. Hamburg, 25-28 March 2002.
  • Invited presentation at the Coolong Convergerce on ‘Business Process Optimisation – Making Process Re-Engineering Actually Work’ for Coolong Consulting, Canberra, 28 November 2001.
  • Four one-day seminars on Enterprise Systems, mySAP applications, mySAP CRM and Marketplaces for 25 representatives from the Jiangsu Foreign Economic and Trade Department organised by QUT Commercial Services (9, 15, 16 November 2001).
  • Breakfast seminar on ‘Process Management – Guidelines for the process-oriented Organisation’ for Leonardo Consulting. Brisbane, 26 October 2001.
  • Two-day seminar on Operations Management for Senior Executives. Northern Institute of Technology. Hamburg, to be conducted on 28/29 August 2001.
  • End-to-End Process Design with Customer Relationship Management. Presentation at the IIR conference ‘STP for Improved Middle to Back Office Transaction Processing in Financial Services’. Sydney, 24 July 2001.
  • Workflow-based Process Management. Breakfast Seminar for the Institute for Information Management (IIM) Queensland. Brisbane, 22 May 2001.
  • Customer Relationship Management. A process-oriented Perspective. SAP Seminar, Melbourne, 11 May 2000.
  • Process Management: Setting the Scene for Customer Relationship Management. SAP Seminar. Sydney, 9 December 1999.
  • Process Management: Setting the Scene for Customer Relationship Management. SAP Seminar. Melbourne, 8 December 1999.
  • Workflow-based Performance Measurement (in German). 3rd IBC Workflow Conference – WOPRO 2000. Freising, 22 March 2000.
  • Seminar on Process Modelling as part of the 2nd IBC Workflow Conference – WOPRO ’99 (in German). Munich, 23 Februar 1999.
  • Economic Effenciency of Workflow Management Systems (in German). DOKUMENT ’98. Organiser: intos. Vienna, 11 March 1998.
  • Controlling Workflows. 1st IBC Workflow Conference – WOPRO 1998. Munich, 12 February 1998 (selected as the best presentation of the conference).
  • Process Management (in German). One-day seminar at the Department of Applied Computer Science. Münster, 27 January 1998.
  • Auditing von Workflows (in German). Keynote presentation at the DOKUMENT ’97. Organiser: intos. Vienna, 19 February 1997.
  • Evaluation of Business Processes (in German). IIR Conference ‘IT-based Controlling’. Neu-Isenburg, 25 November 1996.
  • Efficient Use of Process Models in Financial Accounting (in German). DOKUMENT ’96. Organiser: intos. Vienna, 26 February 1996.
  • Workshop on ‘Introduction to Process Modelling’ (in German). IDG Re-Engineering-Kongreß. Frankfurt, 27 Oktober 1994.
  • Analysing and Designing the Production based on the Guidelines of Modelling (in German). IDG Re-Engineering-Kongreß. Frankfurt, 26 Oktober 1994.

Consulting and Executive Training

  • BPM Training for Energex (February 2010).
  • BPM Training for Shared Service Agency (May 2009)
  • BPM training for IP Australia (May 2009)
  • BPM Training for Australian Federal Police (May/June 2009)
  • Six Sigma Training for Stanwell (April 2009)
  • BPM Advice to Woolworths (September 2008)
  • BPM Training for the Shared Service Agency, Queensland (August 2008)
  • BPM Advice to Sydney Water, Sydney (July 2008)
  • Development of a BPM Manual and BPM Knowledge Transfer for Queensland Health (April-June 2008)
  • BPM Training for the Department of Justice, Queensland (May 2008)
  • Instructor for BPM and Six Sigma for CPA Australia (April – August 2008)
  • BPM Advice to Woolworths, Sydney (March 2008)
  • BPM Advice to CS Energy, Brisbane (February 2008)
  • BPM Training for the Department of Justice, Queensland (February 2008)
  • BPM Training for Infosys, Dallas, USA (30 October – 1 November 2007).
  • BPM Training for Queensland Motorways (October 2007)
  • One Day BPM Seminar for the Frame Group, Sydney (4 September).
  • BPM Training for Qld Treasury, Brisbane (September 2007).
  • BPM Training for Infosys, Mysore, India (25-27 June 2007).
  • BPM Training for the Department of Education, Qld (May 2007).
  • BPM Training for Mincom, Brisbane (February-March 2007).
  • BPM Training for Infosys, Fremont, CA, USA (6-8 November 2006).
  • BPM Training for Australian Federal Police, Canberra
    (1-2 November 2006).
  • BPM Training for the Department of Education, Qld (October-December 2006).
  • BPM Training for the Magistrate Court, Qld (October 06 – January 07)
  • BPM Training for Infosys, Mysore, India. (26-28 June 2006).
  • BPM Training for RoadTek, Brisbane. (May – July 2006).
  • Design of Process Models for Ergon Energy (February 2006).
  • BPMN Training for PivotRail, Brisbane. (8 December 2005).
  • In-house Training for Process Analysts. Ergon Energy, Brisbane (February-September 2004).
  • Process Improvement Compulsary-Third Party. Suncorp, Brisbane (May 2004).
  • Process Simulation. Child Support Agency, Brisbane (June 2003).
  • Design of a Contact Centre Architecture. Health Insurance Commission (HIC). Canberra (since November 2002).
  • Member of the Performance Measurement Framework project group at the Department of Primary Industries, Brisbane (April – June 2002)
  • Redesign of the System Change Request Process at the Department of Defence, Canberra (March-April 2002)
  • Process Modelling and Improvement at Centrelink Call, Canberra (since December 2001).
  • Course Developer for IthinQ.com (SAP South Africa), courses "Business Processes" and "Business Planning" (9/2000 – 2/2001)
  • Process modelling, data modelling and object-oriented modelling (UML) seminars Water Corporation, Leederville, WA, Australia (4/2000)
  • Process modelling seminar for Stanwell Corporation Limited, Brisbane, QLD, Australia (3/2000)
  • Process modelling and simulation at Television New Zealand, Auckland, New Zealand (10/99)
  • Breakfast seminars about Customer Relationship Management for SAP Australia (since 12/99)
  • Continuous Management of Internet sites for IBC Euroforum, Germany (since 1997)
  • Organisation of the annual conference "Workflow-based Process Management" (together with IBC-Euroforum) (1997-2000)
  • Design of an enterprise-wide process model for the facility management company of the German Telecom (10/96 – 3/98)
  • Development of comprehensive process modelling standards for a German utility company in Dortmund and coordination of a process modelling team (7/97-2/98)
  • Selection and implementation of a workflow management system at a German utility company in Düsseldorf (12/97 – 7/98)
  • Implementation of SAP R/3 FI, CO, AM at a German retail company in Bielefeld in conjunction with intensive process modelling (1/94 – 1/95)
  • Various inhouse courses about SAP R/3, efficient use of the Internet, process management, process modelling, workflow management (among others Municipal Münster, Peacock, Siemens Nixdorf, EDS) (1992-1999)

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